PRIVACY POLICY OF LINGEA TRANSLATIONS
I. Content and purpose of the document
This document contains information regarding the protection of personal data provided by visitors to www.lingea.cz, www.preklady.cz, www.preklady-korektury.sk, www.lingea-translations.com, www.slovniky.lingea.cz, www.happyhoppy.cz, www.inspiracenacesty.cz, or our other subsidiary websites, as well as the protection of personal data provided to us directly by clients and those interested in our services and products.
The purpose of this document is to inform you (data subjects) of your rights and to provide clear information on how personal data will be handled. We appreciate the trust with which you provide us with your personal data, and therefore we proceed with the processing of personal data not only in accordance with Act No. 101/2000 Coll., i. e. Personal data protection (Zákon o ochraně osobních údajů), but we also adapt the handling of personal data to the Regulation (EU) 2016/679, i.e. the General Data Protection Regulation, which came into force on 25 May 2018 and is known under the acronym GDPR.
II. Administrator of personal data - who are we and how can you contact us?
The operator of the aforementioned websites or other subsidiary websites is:
Lingea s.r.o.
VAT ID: CZ25347659; headquarters: Nálepkova 131, 637 00 Brno, Czech Republic
(hereinafter referred to as "Administrator")
registered in the Commercial Register at the Regional Court in Brno, under the mark C 27662
address: Lingea s.r.o, Vackova 9, 612 00 Brno, Czech Republic
e-mail: gdpr@lingea.cz
phone: +420 541 233 160
III. What personal data do we process and how do we obtain it?
We primarily process data that you voluntarily provide to us. In specific cases, this may include, in particular, the provision of data by filling in one of the forms on the website, by entering data into an established user account on one of our websites (e-shop, registration, translation request, etc.), the provision of data in the preparation of contracts and related documents and in connection with the implementation of contracts (i.e. in connection with the delivery of goods, provision of services), in personal contact, by telephone, in writing, by e-mail or by other means of communication (SMS, WhatsApp, etc.).
If necessary, we also process data from public registers (for entering or checking your identification data in contracts).
If you access our website, the IP address is recorded, and if you have cookies enabled in your browser, they record data about the pages you visit. We use Google Analytics on our website, details of which can be found directly on Google's website.
If we need your consent to process certain personal data for specific processing purposes, we will only process such data for that purpose with your consent.
You provide us with the data voluntarily in fundamentally, only in some cases we would not be able to deliver the ordered goods (e.g. if we have to send them to a specific address and you do not provide it) or provide a service (e.g. certain input data is required for translation), we will always notify you of this in advance. You are only obliged to provide us with data where this is directly required by law.
Personal data falls under the category of "ordinary personal data". We process the following data:
Name, surname, address, VAT ID (these identification numbers are only necessary if you are ordering as a company) telephone number, email, IP address, cookies, information about the goods and services we have provided to you. We do not collect, store or process special categories of data, i.e. "sensitive data".
IV. For what purposes do we process personal data, for how long and what entitles us to do so?
1. Processing of personal data for the purpose of concluding a contract and fulfilling contractual obligations
In order for us to enter into a contract with you and deliver the goods you have ordered in our e-shop or to provide the service you have ordered and to conduct related communication with you, we process the following common personal data: name, surname, address, telephone number, e-mail, RN number, VAT ID (these identification numbers are necessary if you are ordering as a company).
The legal title (legal reason) for the processing of this data is directly the performance of contractual obligations under the contract concluded between us. Such obligations include, in particular, the delivery of goods, sending translations, documents for the installation of the purchased software, technical support, etc. This does not have to be a contract concluded in a traditional printed form, signed by hand. This may also be a contract concluded verbally, over the telephone or by completing and submitting an order form on the website and our confirmation of such order. For the purpose of the performance of the contract, we process ordinary personal data for the duration of the contractual relationship between us. After the end of the contractual relationship, some data is then retained for the purposes of fulfilling legal obligations or for legitimate interest purposes, as you will read in the following sections of this document.
2. Processing of personal data for compliance with accounting, tax and other legal obligations
In order to comply with the obligations arising from the applicable legislation, especially in the field of accounting, tax law and archiving, we process the data provided on invoices, i.e. name, surname, address, or RN, VAT ID and information about the purchased goods or services. The period of time for which the data is processed is determined directly by the relevant legal regulations that oblige us to process it.
3. Processing of personal data for the purposes of our legitimate interests or those of a third party
A legitimate interest can cover a wide range of situations. We therefore inform you of the legitimate interests for which we process personal data:
- The legitimate interest is the protection and proof of our rights and legal claims, in particular those arising from contracts concluded or damages caused. For these purposes, we process personal data for a period of 4 years after the end of the contractual cooperation or our last contact, if no contract has been concluded. This time limit is set in relation to the limitation periods for claims, taking into account the fact that we may not become aware of any claim brought before the court immediately at the time it is brought by the other party. For these purposes, data from contracts and our communications with each other concerning orders, the conclusion of contracts and the performance of contracts are stored.
- Furthermore, direct marketing is a legitimate interest. For sending commercial communications, we generally process the following personal data of our clients: name, surname, e-mail. In addition, in the case of a written form: address. In case of telephone contact: phone number. In case of other means of communication (Skype, chat, etc.) the relevant contact details. You can always stop receiving commercial communications to your email by simply clicking on the link provided in the email. If we use a traditional printed form or a phone call or one of the communication applications such as Skype, messenger, etc. to send you our offer or information about our news, we will also respect this if you let us know that you do not want further contact.
- In order to offer you tailored products and services and to send you only offers and information that are not unnecessarily overwhelming and are instead beneficial to you, we have divided our database of contacts and personal data into multiple lists or segments. Part of this automated processing is thus used directly for the fulfilment of our contractual obligations, part is used for normal direct marketing (i.e. falls under the category of legitimate interest). If this "sorting" of data is done on a large scale, in a very "specialised" way, then we would only do it on the basis of your consent (which you can then withdraw at any time, as described in the next section of this document).
4. Processing of personal data on the basis of your consent for marketing purposes
If you give us your consent, we will process your personal data to send you offers of our services and products. However, we will only need your consent for this processing if you are not our customer or client.
Before you give us your consent, we will inform you of what data and for what specific purpose of processing the consent will apply. You can withdraw your consent at any time. However, if we also process some of your personal data on the basis of another legal basis (see articles 1 to 3 above), we may continue to process your personal data for these purposes after your consent has been withdrawn, as consent is not required for these specific purposes.
V. Disclosure of personal data to other persons
We are assisted by other persons who act as processors to ensure that we meet some of our contractual or legal obligations. In particular, data storage providers, software applications and freight forwarders. We enter into written contracts with processors that agree to comply with personal data protection obligations to keep your data secure. All potential global technology providers used by us, with whom it is not technically possible to conclude a separate written processing agreement, are obliged to comply with all GDPR requirements on their side and fully commit to protect all personal data of users, including those managed by us.
Personal data may also be disclosed to the relevant administrative authorities if we are required to do so by law (i.e. in particular in the case of an inspection where the authority is entitled to require the submission of personal data).
VI. Information about your other data protection rights
1. Right of access to personal data
This is the right to confirm whether we are processing your personal data and, if so, to access that data and information about its processing.
2. Right to rectification of personal data
This is the right to have inaccurate personal data concerning you corrected without undue delay. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed.
3. Right to erasure of personal data (right to be forgotten)
In the cases provided for by law or the GDPR, you have the right to request that we delete your personal data without undue delay (the GDPR lists the grounds in Article 17, including exceptions where deletion is not carried out).
4. Right to restriction of processing
In the cases set out in Article 18 of the GDPR, you have the right to request that we restrict the processing of your personal data.
5. Right to data portability
Under the conditions set out in Article 20 of the GDPR, you have the right to obtain your personal data and transfer it to another controller. If technically feasible, you have the right to request a direct transfer to another administrator.
6. Right to object
Where we process personal data for the purposes of legitimate interests, you have the right to object to such processing and we will then no longer process the data unless our legitimate interests override your interests or rights and freedoms. If the legitimate interest is direct marketing, then objection always results in the termination of further processing for direct marketing purposes.
7. Right to lodge a complaint with the supervisory authority
If you believe that your data protection rights are being violated, you have the right to file a complaint with the Data Protection Authority. We would be grateful if you would first inform us of this suspicion, so that we can correct any errors. Further information about the Authority and data protection can be found directly on the Authority's website www.uoou.cz.
VII. Other important information for exercising your rights
If you have any further questions about the processing of your personal data by us, you can contact us at gdpr@lingea.cz or send a written request to our correspondence address listed at the beginning of this document. You can also directly exercise your rights, which are described in article VI. Please note that we may contact you afterwards to verify that the request is indeed made by you and to verify your identity in a reasonable manner. The same applies to any telephone and similar communications.
The current version of this document can always be found at www.lingea.cz/ochrana-osobnich-udaju.
This text is effective from 10.05.2018.